Need help?
Frequently Asked Questions
general
Is there a discount available for design professionals & Companies?
Yes, We are happy to assist design professionals looking to find items for their clients.
Please send email to
With following Requirements :
– VAT Certificate
– Trade License
What is Real Touch?
Real Touch Furniture Industry LLC is Dubai’s one-stop destination for bespoke furniture and complete interior solutions.
Founded in 2014 in Dubai, we design and manufacture custom-made furniture, and deliver turnkey interior fit-out, interior design, upholstery, CNC and glass works. That means homeowners, designers, hotels, restaurants and offices don’t need to deal with multiple suppliers to create their desired space.
From a single custom sofa, bed or dining table to full villas, apartments, cafes, retail and hospitality projects – with our 20,000+ sq.ft factory in Al Quoz, 90+ skilled team, and 2,500+ completed projects, there’s a solution to suit every space and style.
How can I contact you ?
Phone: +971 50 530 4784
WhatsApp: +971 50 530 4784
EMAIL: hello@realtouchllc.com
Please try to reach us during the times below:
Monday to Friday: 8:00 am to 6:00 pm
Saturday: 8:00 am to 4:00 pm
Sunday: Closed
Public Holiday: Closed
For urgent inquiries, please email us at hello@realtouchllc.com; we will get back to you as soon as we return to the office.
Where are you located? Do you have a showroom?
We are based in Dubai, UAE. We have our office and our own 20,000+ sq.ft manufacturing factory at:
Al Quoz Industrial Area 3, Dubai, UAE.
We are a factory-direct custom furniture manufacturer, not a traditional retail showroom. You are welcome to visit our office/factory to discuss custom projects.
What do you sell?
We specialize in:
- Custom Furniture – sofas, beds, chairs, tables, wardrobes, kitchens, TV units, office furniture, joinery
- Turnkey Fit-Out Solutions – from concept to handover
- Interior Design – space planning, material selection, drawings
- Upholstery Services
- CNC Services
- Glass Works – partitions, doors, mirrors, shower enclosures
We serve residences, commercial spaces, and hospitality projects across the UAE. You can visit this website for our projects: www.realtouchllc.com
Do you make custom furniture?
Yes. Custom furniture has been our core business since 2014. We design and manufacture furniture tailored to your space, style, and requirements, from concept to installation, with premium materials and finishes
What can I customize?
You can customize almost everything through our Custom Furniture section:
Dimensions / Size, Design / Shape, Fabric, Leather, Colour, Wood / Material, Finish, Foam and comfort level
Just share your reference image, drawing, or measurements.
How do I order custom furniture?
- Submit your request via the Custom Furniture section on our website, WhatsApp, email or phone
- Our team will share quotation, material options and technical drawings
- You approve the design and advance payment
- We manufacture in our Dubai factory
- We deliver and install for free in Dubai
For full interior / fit-out projects, we will arrange a site visit and detailed proposal.
Do you do interior design and fit-out projects?
Yes. We provide complete turnkey solutions from initial concept, design, manufacturing, installation, to final handover. We have completed 2,500+ projects, including villas in Palm Jumeirah, MBR Meydan, Al Barari, Yas Island, cafes, retail stores, offices and hotels like Omniyat Sales Gallery, Taj Hotel, Sonder, Bodify, It’s Beauty and More Cafe.
Do you work with interior designers, companies and hotels?
Yes. We regularly work with interior designers, architects, developers, restaurants, cafes, salons, clinics, hotels and offices. Our clients include Emirates, Nakheel, Indigo Living, Starbucks, Kempinski, Taj, GEMS Education and many more. Contact us for trade / project pricing.
Can I get fabric/material samples or see products before ordering?
Currently we don’t offer in-store sampling or showroom display for online products. For custom orders, please share your requirements through our Custom Furniture section and our team will guide you on available fabrics, leathers, woods and finishes for your project.
Will the product look exactly like the pictures online?
Our photos are for reference. Due to lighting, screen settings, and the nature of natural wood, fabric, leather and handmade production, there may be slight variations in colour shade, wood grain, texture, finish and measurements. This is normal and adds to the uniqueness of custom-made furniture.
ORDERING & PAYMENT
How can I place an order?
You can order online via our website or contact us directly by phone, WhatsApp, or email at hello@realtouchllc.com. For custom and project orders, our team will confirm all details before production.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Tabby, Tamara, and Bank Transfer.
Online checkout is being added to the website.
Are your prices inclusive of VAT?
Yes. All our prices include 5% UAE VAT. No hidden charges.
Do you offer installments with Tabby / Tamara?
Yes. You can Buy Now, Pay Later with Tabby and Tamara and split your payment into easy interest-free installments, subject to their approval.
Will the product look exactly like the pictures online?
Our photos are for reference. Due to lighting, screen settings, and the nature of natural wood, fabric, leather and handmade production, there may be slight variations in colour shade, wood grain, texture, finish and measurements. This is normal and adds to the uniqueness of custom-made furniture.
DELIVERY & INSTALLATION
Where do you deliver?
We deliver across the UAE, with free delivery in Dubai. For Abu Dhabi, Sharjah and other Emirates, delivery charges will be quoted based on location and order size. Please contact us for a quote.
How much is delivery?
Delivery within Dubai is FREE.
Assembly and installation are also FREE in Dubai and are done by our professional team.
How long does delivery take?
Custom / Made-to-order furniture: Typically 3-6 weeks, depending on design, materials and quantity
Full fit-out / interior projects: As per the agreed project timeline
Our team will always confirm the expected timeline before you approve the order.
Do you offer assembly and installation?
Yes. We offer free assembly and installation in Dubai. Our own factory team will install your furniture properly and hand it over clean and ready to use.
Can I choose my delivery date?
Yes. You can select your preferred delivery date and our team will call you to confirm the delivery time slot.
What happens if I am not available at the time of delivery?
Please ensure someone is available to receive the goods with clear access, parking and building permits if required. If delivery fails due to customer unavailability, the goods will be returned to our store/facility and additional re-delivery and storage charges will apply.
RETURNS, DAMAGES & CANCELLATION
What is your return / exchange policy?
Since most of our furniture is custom-made / made-to-order for you, all sales are final. We do not offer returns or exchanges for change of mind.
If there is any manufacturing issue, don’t worry – we will sort it out for you with repair or rectification.
What if my item arrives damaged, defective or incorrect?
Please inspect your items at the time of delivery/installation. If you find any damage, defect or wrong item, report it to us within 7 days of delivery with your order number and clear photos/videos.
Contact: +971 50 530 4784 / hello@realtouchllc.com
We will assess and arrange repair, replacement of parts, or remake as appropriate.
Can I cancel or modify my order?
Yes, you can cancel or modify your order BEFORE production / dispatch has started. Please contact us immediately.
Once custom production has started or the item has been dispatched, the order cannot be cancelled or modified as the piece is made specifically for you. For fit-out contracts, cancellation will be as per the signed agreement.
WARRANTY & CARE
Do your products come with warranty?
Yes. Our furniture comes with a 1-year warranty against manufacturing defects under normal residential use. This does not cover normal wear and tear, misuse, negligence, or damage during shifting. Please contact us if you have any quality concern.
How do I care for my furniture?
Avoid direct sunlight and excess moisture. Clean fabric with dry/soft vacuum, clean wood with dry soft cloth, and avoid harsh chemicals. Our team will share specific care instructions based on your chosen material.
Can I cancel or modify my order?
Yes, you can cancel or modify your order BEFORE production / dispatch has started. Please contact us immediately.
Once custom production has started or the item has been dispatched, the order cannot be cancelled or modified as the piece is made specifically for you. For fit-out contracts, cancellation will be as per the signed agreement.
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