/* ==========================================================================
   AI E-COMMERCE SUPPORT CHAT AGENT — STYLESHEET
   Supports Desktop Floating Widget & Mobile Full-Screen/Drawer Mode
   ========================================================================== */

:root {
  --ai-primary: #2F3327;
  --ai-primary-light: #414736;
  --ai-accent: #6B705C;
  --ai-accent-hover: #545946;
  --ai-accent-subtle: rgba(107, 112, 92, 0.14);
  --ai-surface: #ffffff;
  --ai-surface-alt: #F4F3ED;
  --ai-border: #E2E1D8;
  --ai-text-main: #23251E;
  --ai-text-muted: #5E6351;
  --ai-text-inverse: #ffffff;
  --ai-success: #16a34a;
  --ai-warning: #ea580c;
  --ai-radius-lg: 20px;
  --ai-radius-md: 14px;
  --ai-radius-sm: 8px;
  --ai-shadow-xl: 0 25px 50px -12px rgba(47, 51, 39, 0.25), 0 0 1px rgba(0,0,0,0.1);
  --ai-shadow-md: 0 10px 25px -5px rgba(47, 51, 39, 0.1);
  --ai-transition: cubic-bezier(0.16, 1, 0.3, 1);
  --ai-font: 'Plus Jakarta Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
}

/* Luxury Dark Olive Variant */
[data-ai-theme="dark"] {
  --ai-primary: #1C1E17;
  --ai-primary-light: #2A2E23;
  --ai-accent: #8A9077;
  --ai-accent-hover: #A0A78B;
  --ai-accent-subtle: rgba(138, 144, 119, 0.16);
  --ai-surface: #1E2019;
  --ai-surface-alt: #272B21;
  --ai-border: #3A3F31;
  --ai-text-main: #F4F3ED;
  --ai-text-muted: #A3A993;
  --ai-text-inverse: #1C1E17;
}

/* ==========================================================================
   LAUNCHER BUTTON (SLIDE-IN HOVER TRIGGER)
   Default: Compact circle with logo & live green dot
   Hover: Slides smoothly out into full pill with title & subtitle
   ========================================================================== */

#ai-support-launcher {
  position: fixed !important;
  bottom: 28px !important;
  right: 28px !important;
  left: auto !important;
  top: auto !important;
  z-index: 999990 !important;
  display: flex !important;
  align-items: center !important;
  justify-content: flex-start !important;
  width: 56px !important;
  height: 56px !important;
  min-width: 56px !important;
  min-height: 56px !important;
  max-width: 56px !important;
  padding: 0 !important;
  border-radius: 999px !important;
  background: transparent !important;
  color: #ffffff !important;
  cursor: pointer !important;
  border: none !important;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.28) !important;
  box-sizing: border-box !important;
  font-family: var(--ai-font) !important;
  user-select: none !important;
  overflow: hidden !important;
  visibility: visible !important;
  opacity: 1 !important;
  transition: width 0.38s cubic-bezier(0.16, 1, 0.3, 1),
              max-width 0.38s cubic-bezier(0.16, 1, 0.3, 1),
              background-color 0.25s ease,
              box-shadow 0.3s ease,
              transform 0.25s ease !important;
}

#ai-support-launcher:hover {
  width: 300px !important;
  max-width: 300px !important;
  background: #2F3327 !important;
  padding-right: 18px !important;
  box-shadow: 0 16px 36px rgba(0, 0, 0, 0.38) !important;
  transform: translateY(-2px) !important;
}

#ai-support-launcher:active {
  transform: translateY(0) scale(0.98) !important;
}

.ai-launcher-avatar {
  position: relative !important;
  width: 56px !important;
  height: 56px !important;
  min-width: 56px !important;
  min-height: 56px !important;
  max-width: 56px !important;
  max-height: 56px !important;
  aspect-ratio: 1 / 1 !important;
  border-radius: 50% !important;
  background: transparent !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  color: #fff !important;
  flex-shrink: 0 !important;
  overflow: visible !important;
}

.ai-avatar-img {
  width: 100% !important;
  height: 100% !important;
  object-fit: cover !important;
  border-radius: 50% !important;
  display: block !important;
}

.ai-launcher-avatar svg {
  width: 24px !important;
  height: 24px !important;
  fill: currentColor !important;
}

.ai-launcher-status-dot {
  position: absolute !important;
  bottom: 2px !important;
  right: 2px !important;
  width: 13px !important;
  height: 13px !important;
  min-width: 13px !important;
  min-height: 13px !important;
  max-width: 13px !important;
  max-height: 13px !important;
  border-radius: 50% !important;
  background-color: #22c55e !important;
  background: #22c55e !important;
  border: 2px solid #ffffff !important;
  box-shadow: 0 0 8px #22c55e !important;
  display: block !important;
  flex-shrink: 0 !important;
  z-index: 5 !important;
}

.ai-launcher-status-dot::after {
  content: "";
  position: absolute;
  inset: -2px;
  border-radius: 50%;
  background-color: #22c55e;
  opacity: 0.6;
  animation: ai-pulse 2s cubic-bezier(0.24, 0, 0.38, 1) infinite;
}

@keyframes ai-pulse {
  0% { transform: scale(1); opacity: 0.8; }
  100% { transform: scale(2.4); opacity: 0; }
}

.ai-launcher-label {
  display: flex !important;
  flex-direction: column !important;
  line-height: 1.25 !important;
  opacity: 0 !important;
  max-width: 0 !important;
  overflow: hidden !important;
  white-space: nowrap !important;
  pointer-events: none !important;
  margin-left: 0 !important;
  transition: opacity 0.25s ease,
              max-width 0.38s cubic-bezier(0.16, 1, 0.3, 1),
              margin-left 0.35s ease !important;
}

#ai-support-launcher:hover .ai-launcher-label {
  opacity: 1 !important;
  max-width: 220px !important;
  margin-left: 10px !important;
  pointer-events: auto !important;
}

.ai-launcher-title {
  font-size: 13.5px !important;
  font-weight: 700 !important;
  color: #ffffff !important;
  white-space: nowrap !important;
}

.ai-launcher-subtitle {
  font-size: 11px !important;
  font-weight: 400 !important;
  color: #C5A880 !important;
  white-space: nowrap !important;
}

.ai-launcher-badge {
  background: var(--ai-warning);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  min-width: 20px;
  height: 20px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 6px;
  margin-left: 4px;
  animation: ai-badge-bounce 1s infinite alternate;
}

@keyframes ai-badge-bounce {
  0% { transform: translateY(0); }
  100% { transform: translateY(-2px); }
}

/* ==========================================================================
   CHAT MODAL CONTAINER
   ========================================================================== */

#ai-support-window {
  position: fixed;
  bottom: 88px;
  right: 28px;
  width: 440px;
  min-width: 380px;
  max-width: calc(100vw - 32px);
  height: 650px;
  max-height: calc(100vh - 110px);
  background: var(--ai-surface);
  border: 1px solid var(--ai-border);
  border-radius: var(--ai-radius-lg);
  box-shadow: var(--ai-shadow-xl);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  z-index: 999995;
  font-family: var(--ai-font);
  opacity: 0;
  transform: translateY(20px) scale(0.96);
  pointer-events: none;
  transition: opacity 0.3s var(--ai-transition), transform 0.35s var(--ai-transition);
}

#ai-support-window.ai-active {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

/* Expanded Desktop Mode */
#ai-support-window.ai-expanded {
  width: 580px;
  height: 720px;
}

/* ==========================================================================
   HEADER
   ========================================================================== */

.ai-header {
  background: var(--ai-primary);
  color: #ffffff;
  padding: 14px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  flex-shrink: 0;
  gap: 8px;
}

.ai-header-left {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
  flex: 1 1 auto;
}

.ai-avatar-wrap {
  position: relative;
  width: 40px;
  height: 40px;
  min-width: 40px;
  min-height: 40px;
  aspect-ratio: 1 / 1;
  border-radius: 50%;
  background: transparent !important;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 10px rgba(0, 0, 0, 0.2);
  flex-shrink: 0;
  overflow: hidden;
}

.ai-avatar-wrap svg {
  width: 20px;
  height: 20px;
  fill: #ffffff;
}

.ai-agent-details {
  display: flex;
  flex-direction: column;
  min-width: 0;
  overflow: hidden;
}

.ai-agent-details h4 {
  font-size: 14px;
  font-weight: 700;
  margin: 0;
  color: #ffffff;
  display: flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-agent-badge {
  font-size: 9.5px;
  font-weight: 700;
  background: rgba(197, 168, 128, 0.25);
  color: var(--ai-accent);
  padding: 2px 7px;
  border-radius: 999px;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  white-space: nowrap;
  flex-shrink: 0;
}

.ai-agent-status {
  font-size: 11.5px;
  color: rgba(255, 255, 255, 0.7);
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-status-indicator,
#ai-support-window .ai-status-indicator,
.ai-agent-status .ai-status-indicator {
  width: 9px !important;
  height: 9px !important;
  min-width: 9px !important;
  min-height: 9px !important;
  max-width: 9px !important;
  max-height: 9px !important;
  aspect-ratio: 1 / 1 !important;
  border-radius: 50% !important;
  background-color: #22c55e !important;
  background: #22c55e !important;
  box-shadow: 0 0 8px #22c55e, 0 0 2px #22c55e !important;
  display: inline-block !important;
  flex-shrink: 0 !important;
  vertical-align: middle !important;
  animation: ai-dot-pulse 2.2s infinite ease-in-out !important;
}

@keyframes ai-dot-pulse {
  0% { transform: scale(1); box-shadow: 0 0 6px #22c55e; }
  50% { transform: scale(1.18); box-shadow: 0 0 12px #22c55e, 0 0 4px #22c55e; }
  100% { transform: scale(1); box-shadow: 0 0 6px #22c55e; }
}

.ai-header-actions {
  display: flex !important;
  align-items: center !important;
  gap: 5px !important;
  flex-shrink: 0 !important;
  margin-left: auto !important;
  z-index: 10 !important;
}

#ai-support-window .ai-icon-btn,
.ai-header-actions button.ai-icon-btn,
.ai-icon-btn {
  background: rgba(255, 255, 255, 0.16) !important;
  border: 1px solid rgba(255, 255, 255, 0.18) !important;
  color: #ffffff !important;
  width: 28px !important;
  height: 28px !important;
  min-width: 28px !important;
  min-height: 28px !important;
  border-radius: 50% !important;
  cursor: pointer !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  padding: 0 !important;
  margin: 0 !important;
  flex-shrink: 0 !important;
  opacity: 1 !important;
  visibility: visible !important;
  box-shadow: none !important;
  outline: none !important;
  transition: background 0.2s, transform 0.2s !important;
}

#ai-support-window .ai-icon-btn:hover,
.ai-icon-btn:hover {
  background: rgba(255, 255, 255, 0.3) !important;
  color: #ffffff !important;
  transform: scale(1.05) !important;
}

#ai-support-window .ai-icon-btn svg,
.ai-icon-btn svg {
  width: 15px !important;
  height: 15px !important;
  min-width: 15px !important;
  min-height: 15px !important;
  fill: #ffffff !important;
  display: block !important;
  flex-shrink: 0 !important;
}

/* ==========================================================================
   TOP ANNOUNCEMENT / CONTEXT BANNER
   ========================================================================== */

.ai-banner {
  background: var(--ai-accent-subtle);
  border-bottom: 1px solid var(--ai-border);
  padding: 8px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 11.5px;
  color: var(--ai-text-main);
  flex-shrink: 0;
}

.ai-banner-content {
  display: flex;
  align-items: center;
  gap: 8px;
}

.ai-banner-tag {
  background: var(--ai-accent);
  color: #fff;
  font-size: 9.5px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: uppercase;
}

.ai-banner a {
  color: var(--ai-accent-hover);
  font-weight: 600;
  text-decoration: underline;
}

/* ==========================================================================
   MESSAGES LIST
   ========================================================================== */

.ai-messages-scroll {
  flex: 1;
  overflow-y: auto;
  padding: 20px 16px 16px 16px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  scroll-behavior: smooth;
  background: var(--ai-surface);
}

.ai-messages-scroll::-webkit-scrollbar {
  width: 5px;
}

.ai-messages-scroll::-webkit-scrollbar-thumb {
  background: var(--ai-border);
  border-radius: 10px;
}

/* Time Divider */
.ai-date-divider {
  text-align: center;
  margin: 4px 0 10px 0;
  position: relative;
}

.ai-date-divider::before {
  content: "";
  position: absolute;
  left: 10%;
  right: 10%;
  top: 50%;
  height: 1px;
  background: var(--ai-border);
  z-index: 1;
}

.ai-date-divider span {
  position: relative;
  z-index: 2;
  background: var(--ai-surface);
  padding: 2px 12px;
  font-size: 11px;
  color: var(--ai-text-muted);
  border-radius: 999px;
  border: 1px solid var(--ai-border);
  font-weight: 500;
}

/* Message Rows */
.ai-msg-row {
  display: flex;
  gap: 10px;
  align-items: flex-end;
  animation: ai-slide-in 0.3s var(--ai-transition);
}

@keyframes ai-slide-in {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

.ai-msg-row.ai-agent-msg {
  justify-content: flex-start;
}

.ai-msg-row.ai-user-msg {
  justify-content: flex-end;
}

.ai-msg-avatar {
  width: 30px;
  height: 30px;
  min-width: 30px;
  min-height: 30px;
  aspect-ratio: 1 / 1;
  border-radius: 50%;
  background: transparent !important;
  color: var(--ai-accent);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  overflow: hidden;
  margin-bottom: 4px;
}

.ai-msg-avatar svg {
  width: 16px;
  height: 16px;
  fill: currentColor;
}

.ai-bubble-wrap {
  display: flex;
  flex-direction: column;
  max-width: 82%;
}

.ai-user-msg .ai-bubble-wrap {
  align-items: flex-end;
}

.ai-bubble {
  padding: 12px 16px;
  border-radius: var(--ai-radius-md);
  font-size: 13.5px;
  line-height: 1.55;
  word-break: break-word;
  position: relative;
}

/* Agent Bubble */
.ai-agent-msg .ai-bubble {
  background: var(--ai-surface-alt);
  color: var(--ai-text-main);
  border: 1px solid var(--ai-border);
  border-bottom-left-radius: 4px;
}

/* User Bubble */
.ai-user-msg .ai-bubble {
  background: var(--ai-primary);
  color: var(--ai-text-inverse);
  border-bottom-right-radius: 4px;
}

.ai-msg-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 10.5px;
  color: var(--ai-text-muted);
  margin-top: 4px;
  padding: 0 4px;
}

.ai-bubble p {
  margin: 0 0 8px 0;
}

.ai-bubble p:last-child {
  margin-bottom: 0;
}

.ai-bubble strong {
  font-weight: 700;
  color: inherit;
}

.ai-bubble ul, .ai-bubble ol {
  margin: 6px 0 6px 18px;
  padding: 0;
}

.ai-bubble li {
  margin-bottom: 4px;
}

.ai-bubble a {
  color: var(--ai-accent);
  text-decoration: underline;
  font-weight: 600;
}

.ai-bubble a:hover {
  color: var(--ai-accent-hover);
}

/* ==========================================================================
   RICH CARD WIDGETS (Order status, Product card, Action links)
   ========================================================================== */

.ai-order-card {
  margin-top: 10px;
  background: var(--ai-surface);
  border: 1px solid var(--ai-border);
  border-radius: var(--ai-radius-sm);
  padding: 14px;
  box-shadow: var(--ai-shadow-md);
  color: var(--ai-text-main);
}

.ai-order-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  border-bottom: 1px solid var(--ai-border);
  padding-bottom: 10px;
  margin-bottom: 12px;
}

.ai-order-id {
  font-weight: 800;
  font-size: 14px;
  color: var(--ai-text-main);
  letter-spacing: -0.01em;
}

.ai-order-date {
  font-size: 11px;
  color: var(--ai-text-muted);
  margin-top: 2px;
}

.ai-order-status-badge {
  font-size: 10px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 999px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  white-space: nowrap;
}

.ai-status-delivered { background: #dcfce7; color: #15803d; }
.ai-status-processing { background: #fef3c7; color: #b45309; }
.ai-status-transit { background: #e0f2fe; color: #0369a1; }
.ai-status-assembly { background: #f3e8ff; color: #7e22ce; }
.ai-status-crafting { background: #fae8ff; color: #86198f; }

/* Visual Order Progress Stepper */
.ai-stepper {
  display: flex;
  justify-content: space-between;
  position: relative;
  margin: 14px 4px 18px 4px;
}

.ai-stepper::before {
  content: "";
  position: absolute;
  top: 9px;
  left: 10px;
  right: 10px;
  height: 2px;
  background: var(--ai-border);
  z-index: 1;
}

.ai-stepper-progress {
  position: absolute;
  top: 9px;
  left: 10px;
  height: 2px;
  background: var(--ai-accent);
  z-index: 2;
  transition: width 0.4s ease;
}

.ai-step-node {
  position: relative;
  z-index: 3;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
}

.ai-step-circle {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--ai-surface);
  border: 2px solid var(--ai-border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  font-weight: 700;
  color: var(--ai-text-muted);
}

.ai-step-node.completed .ai-step-circle {
  background: var(--ai-accent);
  border-color: var(--ai-accent);
  color: #fff;
}

.ai-step-node.active .ai-step-circle {
  background: var(--ai-primary);
  border-color: var(--ai-accent);
  color: var(--ai-accent);
  box-shadow: 0 0 0 3px var(--ai-accent-subtle);
}

.ai-step-label {
  font-size: 9.5px;
  font-weight: 600;
  color: var(--ai-text-muted);
  text-align: center;
  white-space: nowrap;
}

.ai-step-node.active .ai-step-label {
  color: var(--ai-text-main);
  font-weight: 700;
}

/* Order Item Breakdown */
.ai-order-items-box {
  background: var(--ai-surface-alt);
  border: 1px solid var(--ai-border);
  border-radius: var(--ai-radius-sm);
  padding: 10px 12px;
  margin: 10px 0;
}

.ai-order-items-title {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--ai-text-muted);
  letter-spacing: 0.05em;
  margin-bottom: 8px;
  display: flex;
  justify-content: space-between;
}

.ai-order-item-row {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  padding: 6px 0;
  border-bottom: 1px dashed var(--ai-border);
  font-size: 12px;
}

.ai-order-item-row:last-child {
  border-bottom: none;
  padding-bottom: 0;
}

.ai-item-name-wrap {
  display: flex;
  flex-direction: column;
  padding-right: 8px;
}

.ai-item-name {
  font-weight: 600;
  color: var(--ai-text-main);
}

.ai-item-variant {
  font-size: 11px;
  color: var(--ai-text-muted);
  margin-top: 1px;
}

.ai-item-price {
  font-weight: 700;
  color: var(--ai-text-main);
  white-space: nowrap;
}

/* Financials Summary */
.ai-order-totals {
  display: flex;
  flex-direction: column;
  gap: 3px;
  font-size: 11.5px;
  color: var(--ai-text-muted);
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px solid var(--ai-border);
}

.ai-total-row {
  display: flex;
  justify-content: space-between;
}

.ai-total-row.grand-total {
  font-size: 13px;
  font-weight: 800;
  color: var(--ai-text-main);
  margin-top: 4px;
}

/* Order Details: Address & Logistics */
.ai-order-meta-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  margin: 10px 0;
  font-size: 11px;
}

.ai-meta-box {
  background: var(--ai-surface-alt);
  border: 1px solid var(--ai-border);
  border-radius: 6px;
  padding: 8px;
}

.ai-meta-box strong {
  display: block;
  font-size: 10px;
  text-transform: uppercase;
  color: var(--ai-text-muted);
  letter-spacing: 0.04em;
  margin-bottom: 2px;
}

.ai-meta-box span {
  color: var(--ai-text-main);
  line-height: 1.35;
  display: block;
}

/* Action Buttons Grid inside Order */
.ai-order-actions-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 6px;
  margin-top: 12px;
}

.ai-action-tile {
  background: var(--ai-surface-alt);
  border: 1px solid var(--ai-border);
  color: var(--ai-text-main);
  padding: 8px 10px;
  border-radius: var(--ai-radius-sm);
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  transition: all 0.2s;
  text-align: center;
}

.ai-action-tile:hover {
  background: var(--ai-accent-subtle);
  border-color: var(--ai-accent);
  color: var(--ai-primary);
  transform: translateY(-1px);
}

/* Multi-order Selection Cards */
.ai-multi-orders-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 10px;
}

.ai-multi-order-card {
  background: var(--ai-surface);
  border: 1px solid var(--ai-border);
  border-radius: var(--ai-radius-sm);
  padding: 10px 12px;
  cursor: pointer;
  transition: all 0.2s;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.ai-multi-order-card:hover {
  border-color: var(--ai-accent);
  background: var(--ai-surface-alt);
  transform: translateX(3px);
}

.ai-multi-order-left {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.ai-multi-order-id {
  font-weight: 700;
  font-size: 13px;
  color: var(--ai-text-main);
}

.ai-multi-order-summary {
  font-size: 11px;
  color: var(--ai-text-muted);
}

.ai-multi-order-btn {
  font-size: 11px;
  font-weight: 700;
  color: var(--ai-accent);
}

.ai-order-timeline {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin: 10px 0;
  font-size: 12px;
}

.ai-timeline-item {
  display: flex;
  gap: 10px;
  align-items: flex-start;
}

.ai-timeline-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--ai-accent);
  margin-top: 4px;
  flex-shrink: 0;
}

.ai-timeline-info strong {
  display: block;
  color: var(--ai-text-main);
  font-size: 12px;
}

.ai-timeline-info span {
  color: var(--ai-text-muted);
  font-size: 11px;
}

/* Call to action button inside chat */
.ai-cta-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  background: var(--ai-primary);
  color: #fff !important;
  text-decoration: none !important;
  padding: 8px 14px;
  border-radius: var(--ai-radius-sm);
  font-size: 12.5px;
  font-weight: 600;
  margin-top: 8px;
  transition: background 0.2s, transform 0.2s;
  cursor: pointer;
  border: none;
}

.ai-cta-btn:hover {
  background: var(--ai-accent-hover);
  color: #fff !important;
  transform: translateY(-1px);
}

.ai-cta-btn.ai-whatsapp {
  background: #25D366;
}

.ai-cta-btn.ai-whatsapp:hover {
  background: #1ebc59;
}

/* Feedback Row */
.ai-feedback-row {
  display: flex !important;
  align-items: center !important;
  gap: 4px !important;
  margin-top: 6px !important;
}

.ai-feedback-btn,
#ai-support-window .ai-feedback-btn {
  background: rgba(107, 112, 92, 0.08) !important;
  border: 1px solid rgba(107, 112, 92, 0.2) !important;
  color: var(--ai-text-muted) !important;
  font-size: 10.5px !important;
  font-weight: 600 !important;
  height: 22px !important;
  min-height: 22px !important;
  max-height: 22px !important;
  padding: 2px 8px !important;
  border-radius: 999px !important;
  cursor: pointer !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  gap: 4px !important;
  line-height: 1 !important;
  box-shadow: none !important;
  margin: 0 !important;
  width: auto !important;
  min-width: auto !important;
  transition: all 0.2s !important;
}

.ai-feedback-btn:hover,
#ai-support-window .ai-feedback-btn:hover {
  background: rgba(107, 112, 92, 0.18) !important;
  color: var(--ai-primary) !important;
  border-color: var(--ai-accent) !important;
}

/* ==========================================================================
   TYPING INDICATOR
   ========================================================================== */

.ai-typing-indicator {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 12px 18px;
  background: var(--ai-surface-alt);
  border: 1px solid var(--ai-border);
  border-radius: var(--ai-radius-md);
  border-bottom-left-radius: 4px;
  width: fit-content;
}

.ai-typing-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--ai-accent);
  opacity: 0.5;
  animation: ai-wave 1.3s infinite ease-in-out;
}

.ai-typing-dot:nth-child(2) { animation-delay: 0.2s; }
.ai-typing-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes ai-wave {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-5px); opacity: 1; }
}

/* ==========================================================================
   QUICK SUGGESTIONS CHIPS
   ========================================================================== */

#ai-support-window .ai-quick-suggestions,
.ai-quick-suggestions {
  padding: 8px 12px !important;
  background: var(--ai-surface) !important;
  border-top: 1px solid var(--ai-border) !important;
  display: flex !important;
  gap: 8px !important;
  overflow-x: auto !important;
  white-space: nowrap !important;
  flex-shrink: 0 !important;
  scrollbar-width: none !important;
}

.ai-quick-suggestions::-webkit-scrollbar {
  display: none !important;
}

#ai-support-window .ai-chip,
.ai-quick-suggestions button.ai-chip,
button.ai-chip,
.ai-chip {
  background: #F4F3ED !important;
  border: 1px solid #6B705C !important;
  color: #2F3327 !important;
  font-family: var(--ai-font) !important;
  font-size: 12px !important;
  font-weight: 600 !important;
  line-height: 1.3 !important;
  padding: 6px 14px !important;
  border-radius: 999px !important;
  cursor: pointer !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  gap: 6px !important;
  flex-shrink: 0 !important;
  height: auto !important;
  min-height: 28px !important;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06) !important;
  text-decoration: none !important;
  opacity: 1 !important;
  visibility: visible !important;
  outline: none !important;
  transition: all 0.2s var(--ai-transition) !important;
}

#ai-support-window .ai-chip:hover,
.ai-quick-suggestions button.ai-chip:hover,
button.ai-chip:hover,
.ai-chip:hover {
  background: #6B705C !important;
  color: #ffffff !important;
  border-color: #6B705C !important;
  transform: translateY(-1px) !important;
}

/* ==========================================================================
   INPUT BOX & SEND BUTTON
   ========================================================================== */

#ai-support-window .ai-input-area,
.ai-input-area {
  padding: 10px 14px !important;
  background: var(--ai-surface) !important;
  border-top: 1px solid var(--ai-border) !important;
  display: flex !important;
  align-items: center !important;
  gap: 8px !important;
  flex-shrink: 0 !important;
  width: 100% !important;
  box-sizing: border-box !important;
}

#ai-support-window .ai-input-wrap,
.ai-input-wrap {
  flex: 1 1 auto !important;
  min-width: 0 !important;
  position: relative !important;
  display: flex !important;
  align-items: center !important;
}

#ai-support-window .ai-textarea,
.ai-textarea {
  width: 100% !important;
  min-height: 38px !important;
  max-height: 100px !important;
  background: var(--ai-surface-alt) !important;
  border: 1px solid var(--ai-border) !important;
  border-radius: 20px !important;
  padding: 8px 14px !important;
  font-family: var(--ai-font) !important;
  font-size: 13.5px !important;
  color: var(--ai-text-main) !important;
  outline: none !important;
  resize: none !important;
  line-height: 1.4 !important;
  transition: border-color 0.2s, box-shadow 0.2s !important;
  box-sizing: border-box !important;
}

#ai-support-window .ai-textarea:focus,
.ai-textarea:focus {
  border-color: var(--ai-accent) !important;
  box-shadow: 0 0 0 3px var(--ai-accent-subtle) !important;
}

#ai-support-window .ai-textarea::placeholder,
.ai-textarea::placeholder {
  color: var(--ai-text-muted) !important;
}

#ai-support-window .ai-send-btn,
.ai-input-area button.ai-send-btn,
.ai-send-btn {
  width: 38px !important;
  height: 38px !important;
  min-width: 38px !important;
  min-height: 38px !important;
  border-radius: 50% !important;
  background: #6B705C !important;
  color: #ffffff !important;
  border: none !important;
  cursor: pointer !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  transition: background 0.2s, transform 0.2s !important;
  flex-shrink: 0 !important;
  padding: 0 !important;
  margin: 0 !important;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.2) !important;
  opacity: 1 !important;
  visibility: visible !important;
}

#ai-support-window .ai-send-btn:hover,
.ai-send-btn:hover {
  background: #585c4c !important;
  transform: scale(1.05) !important;
}

#ai-support-window .ai-send-btn:active,
.ai-send-btn:active {
  transform: scale(0.95) !important;
}

#ai-support-window .ai-send-btn svg,
.ai-send-btn svg {
  width: 18px !important;
  height: 18px !important;
  min-width: 18px !important;
  min-height: 18px !important;
  fill: #ffffff !important;
  display: block !important;
  flex-shrink: 0 !important;
}

/* ==========================================================================
   FOOTER ATTRIBUTION
   ========================================================================== */

.ai-footer-note {
  font-size: 10.5px;
  color: var(--ai-text-muted);
  text-align: center;
  padding: 6px 12px 10px 12px;
  background: var(--ai-surface);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
}

.ai-footer-note a {
  color: inherit;
  text-decoration: underline;
}

/* ==========================================================================
   MOBILE & RESPONSIVE BEHAVIOR
   ========================================================================== */

@media (max-width: 480px) {
  #ai-support-launcher {
    bottom: 18px;
    right: 18px;
    padding: 6px 14px 6px 8px;
  }
  
  .ai-launcher-avatar {
    width: 36px;
    height: 36px;
  }
  
  #ai-support-window {
    bottom: 0;
    right: 0;
    left: 0;
    top: 0;
    width: 100vw;
    height: 100dvh;
    max-width: 100vw;
    max-height: 100dvh;
    border-radius: 0;
    border: none;
    box-shadow: none;
  }
  
  .ai-header {
    border-radius: 0;
    padding: 14px 16px;
  }
}